Privacy Policy

Thank you for choosing FeldCare Direct (“FeldCare Direct,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our privacy notice below, please contact us at info@feldcaredirect.com

Our privacy notice describes how we might use your information when you visit our website at https://www.feldcaredirect.com or engage with us via any of our services.

In this privacy notice, when we refer to:

  • “Website,” we mean our website and any extension of it that may refer to this policy; and

  • “Services,” we mean our website and any of our provided services.

What is the purpose of our privacy notice?

We want to simplify things for you. We want you to understand the information that is collected on our website, how it is used, and your rights in relation to it. Below you will find an initial brief description (“BD/Briefly”) of each response to the most common questions regarding our privacy notice. If you come across any terms in this privacy notice that you do not agree with, please contact us and consider discontinuing the use of our Services immediately.

1. WHAT INFORMATION IS COLLECTED?

BD/Briefly: All personal information shared with us.

We keep a record of all personal information that is shared with us by you when a registration is made on our Website. We also keep a record of your information when you request to obtain further information about us and/or our Services so we can get answer any of your requests.

The information we keep depends on the context of your interactions with us. The personal information we collect may include the following:

  • Name

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Contact preferences

  • Billing addresses

  • Debit/Credit Card information (if you select to save it for payment purposes)

  • Usernames

  • Passwords

All we ask is that the personal information shared with us be yours, true, and complete. Please contact us promptly with any changes or corrections to your personal information.

2. HOW IS YOUR INFORMATION USED?

BD/Briefly: Your information is used with your consent for mutual business interests, to fulfill the commitment of our agreement with you, and for compliance with our legal obligations.

The personal information shared through our Website is processed for the purposes below to comply with our responsibility to you when our Services are requested. This is done at your request, with your consent, and as part of our compliance with our legal obligations.

The information you share with us is used:

  • To allow you to create a user account. The information you provide is used to allow you to create an account to be able to log in and monitor your account with us for the performance of the agreement between us.

  • To share testimonials. Before posting a testimonial, we make sure that you have authorized us to use any information you are comfortable with sharing as a testimonial. If you want to update or delete your testimonial, please contact us at info@feldcaredirect.com. Please make sure to include your name, testimonial location, and contact information along with your detailed request.

  • Feedback. Your information may be used to request feedback and to reach you regarding your use of our Website if you have enabled this option.

  • To manage your user accounts. Your information is used to manage your account with us and maintain its performance.

  • To communicate with you regarding administrative reports. Your information is used to send you a list of our services and any new information and/or changes to our terms, policies, and conditions.

  • To protect our Services. Your information may be used as part of our measures to preserve safety within our Website (for example, to avoid fraud and other preventable risks).

  • To enforce our terms, conditions, and policies, and to comply with legal and regulatory requirements.

  • To answer legal requests and prevent harm. In the event we are served with a subpoena or receive other legal requests, we may need to review your information stored to decide how to respond.

  • Satisfy your demands. Your information is used to manage your orders, payments, and requests made through our Website.

  • To easily deliver our services to you as a user. Your information is used to provide you with the service you request.

  • To respond to your inquiries. Your information is used to respond to your inquiries and resolve any possible issues that may come up with the use of our Services.

3. IS YOUR INFORMATION SHARED WITH ANYONE?

BD/Briefly: Your information is only shared with your consent, to comply with laws, provide your requested services, protect your rights, and/or fulfill business obligations.

We may share the information you provide us with based on the following legal grounds:

  • Consent: If you have granted authorization to use your information for a specific purpose.

  • Compliance with our agreement: When you have agreed to use our services we may use your information to fulfill the terms of our agreement.

  • Legal obligations: Your information may be disclosed if and when we are legally required to do so to comply with relevant law, governmental requests, judicial proceedings, court orders, and/or legal process, such as in response to a subpoena.

  • Business or other necessary interests: Your information may be disclosed if we believe it is necessary to investigate, prevent, or take action concerning possible violations of our policies, fraud, threats to the safety of any person, illegal activities, and/or as evidence in litigation in which we become engaged, or in connection with any sale or merger of our company.

4. DOES OUR WEBSITE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

BD/Briefly: Cookies and other tracking technologies may be used to store the information you share with us.

We may use cookies and similar tracking technologies to access or store information.

5. FOR HOW LONG IS YOUR INFORMATION STORED?

BD/Briefly: Your information is stored for as long as you maintain an account with us unless otherwise required by law.

Your information will be stored as long as it is necessary unless a longer term is required or permitted by law. Generally, this privacy notice will allow us to store your information for no longer than twelve (12) months after your account with us has been closed.

6. HOW IS YOUR INFORMATION KEPT SAFE?

BD/Briefly: We use technical security to protect your information.

We have implemented suitable technical security measures created to protect the security of any information you share with us. Nevertheless, please be reminded that no electronic communication over the Internet can be certified to be 100% protected, so we are not able to promise that cybercriminals will not be able to defeat our security measures, and access, steal, and/or change your information. Rest assured that we will continue to do our best to protect your information and be aware that sharing personal information on any Website is done at your own risk. Please be sure to access our Website within a safe environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

BD/Briefly: You can review and/or end your account with us at any time.

If you have questions or concerns about your privacy rights, you may email us at info@feldcaredirect.com.

Account Information

You can review and make any changes to the information in your account or terminate your account. To do so, please log in to your account and in the settings section, you may update your user account information.

When you request to end your account with us, we will delete your account and any information from our active databases will be stored for the time referenced previously.

8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

BD/Briefly: Yes, if you reside in California, you have specific rights about access to your shared information.

California Civil Code Section 1798.83 allows our users in California to request and receive information about the types of information, if any, that we disclose to third parties for marketing purposes. This report may be requested by you and provided to you on a yearly basis. The report includes the names and addresses of third parties with which personal information was shared in the preceding calendar year. If you are a California resident and want like to make this request, please submit your request in writing to us using the contact information provided below.

10. DO WE UPDATE OUR PRIVACY NOTICE?

BD/Briefly: Yes, and it will be posted as a revised version followed by the effective date.

We may update and/or revise our privacy notice from time to time to comply with applicable laws. The updated version will be distinguished by an updated “Revised” date and the edited version will be effective as soon as it is accessible. If we make material changes to our privacy notice, you may be notified by receiving a notification from us or by our posting of a notice of the changes. You are encouraged to review our privacy notice frequently to stay informed of the ways we continue to protect your information.

11. WANT TO CONTACT US ABOUT OUR PRIVACY NOTICE?

If you have any questions or concerns about this notice, you may contact us by emailing us at info@feldcaredirect.com or by sending a letter to:

FeldCare Direct

31248 Oak Crest Drive, Suite 120

Westlake Village, CA 91361